Remote Help Desk Software | IT Help Desk Software – Ares Group

Remote Help Desk Software

Remote Help Desk Software, In word it is the sum of few words like Remote + Help + Desk + Software. Actually, it means software which is help us Remotely from any other desk. So here I will explain about some software like that to give you some knowledge about this. First of all, I want to tell you that, there was many “remote help desk software” available on the market, but I will tell you some of my favorite.

SolarWinds Web Help Desk Software:

Remote Help Desk Software-Solar


Features :

SolarWinds® Help Desk Essentials is a 2-in-1 combination of help desk and remote support software.

Centralized ticketing and incident management

Automated ticketing rules, and intuitive Web interface

Automated IT asset discovery and centralized inventory

The built-in knowledge base for self-service

IT change management and customizable approval workflows

Reporting, SLA alerts, and customer surveys

Seamless communication between IT technicians and end-users

Zendesk Remote Help Desk Software:

Features :

Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers

Zendesk Support is designed to be flexible. It works right out of the box, or it can be configured to your preferences. Customize a workflow or use apps and integrations–any way you use it, Zendesk Support has the flexibility to fit your support needs.

Zendesk Support arms you with insights so that you can measure and improve your customer service.

Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses every day across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers.

Dameware Remote Support :

Dameware Remote Help Desk Sofewate SupportFeatures :

Remote control Windows®, Mac OS® X and Linux® systems

Troubleshoot Windows computers and AD domains remotely

Built-in tools for system monitoring, event log viewing, and network diagnostics without initiating a full remote session

Deliver on-the-go and after-hours support from iOS® & Android™ mobile devices

Over-the-Internet remote access to support end-users outside the firewall

Freshdesk Help Desk Software:

Features :

Freshdesk is a cloud-based helpdesk solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably and is free forever for the first three agents.

With this, we can –

  1. Keep track of conversations
  2.  Resolve issues together
  3. Support across channels
  4. Increase our team’s productivity
  5.  Help customers help themselves
  6.  Measure and improve efficiency
  7.  Complete customization capabilities
  8.  State-of-the-art data security

Zoho Desk Help Desk Application:

Zoho Desk Remote help desk software

Features :

Zoho Desk is a web-based customer service application and also a Remote Help Desk Software that helps your company build stronger relationships with customers. With ZohoDesk, agents become more productive, managers become more impactful, and customers become more empowered. It’s customizable, convenient to use, and it doesn’t cost you a fortune.

With Zoho Desk, identify the right trends and patterns in your team’s efforts, make improvements, and inspire better performance.

Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.


It Equips customers so they can find answers to questions on their own and help their peers in the true spirit of a community.

Zoho Desk understands the uniqueness of your business, lets you customize and integrate it with other apps.

Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience.

Our Story : 

Freshservice Help Desk Software:

Freshservice Remote Help desk Software

Features :

Freshservice is an online IT Helpdesk Software or Remote Help Desk Software. It’s put a great user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management, and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for any organization’s IT management needs.

You can manage all your IT assets under one roof without any hassles using our intuitive and easy to use CMDB.

It’s work simpler with popular third-party integrations and customizable plugin so we can manage services from the single window of your Freshserviceaccount.

 LiveHelpNow Suite Help Desk Software:

LiveHelpNow-Suite- Remote Help Desk Software

Features :

In this Customers never wait when our Live Chat Support Suite does the talking.

It getting real-time help is easier than you think. Get on with it.

AI determining whether a customer service interaction is positive, negative or neutral with instant notifications.

 LiveAgent Remote Help Desk Software:

Features :

This is basically a Remote Help Desk Software which is used in  “Call Center Software”, and really many of the call center and it best for “Remote Telemarketing Software”.

Its get real-time chat messenger widget with automated invitations.

All communication including emails is transformed into tickets for better convenience.

Connect any phone number. Receive, route or make calls with unlimited backups.

Answer customers on Facebook and Twitter. Listen to customers where they are.

Just in one sentence “Call Center Built Into Your Help Desk Software” with this software. Just plug in your VoIP provider or just place a call button on your website. Forget expensive call center software solutions – we don’t charge for call minutes, nor call recordings. :

Features :

It gives agents an easy-to-use knowledge base to drive customer satisfaction with consistent, correct answers. Update articles faster and make it easier for customers to find answers.

It easily brings customer inquiries from email, social, phone, and chat into one easy-to-use console. Route inquiries to the right agents, right away. Set up is easy, no customization required.

At least share your thought with us for better improvement.


5 thoughts on “Remote Help Desk Software | IT Help Desk Software – Ares Group

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    • July 6, 2018 at 1:26 pm

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